|
Location Tbilisi
|
Time 10:36
|
Date 04 Nov 2026
|
Temp. 13 °C
|
Hotel: River Side Tbilisi Hotel
Website: https://www.riverside.ge
Email: info@riverside.ge
Telephone: +995322242244/88
Address: Mari Brosse street turn, Tbilisi, Georgia
Effective date: 01.11.2026
These General Terms & Conditions govern all reservations, accommodation, facilities and services provided by River Side Tbilisi Hotel (LTD Mira-Hotels) (the “Hotel”), regardless of the booking channel, including direct bookings, online travel agencies, travel agents, tour operators, corporate partners, intermediaries, email or telephone. Reservations made through third parties may also be subject to their respective booking terms and conditions.
By making a reservation, confirming a booking, providing payment details, signing the registration form, accepting a payment authorization or using the Hotel's facilities and services, the Guest confirms that they have read, understood and agreed to these Terms & Conditions.
These Terms & Conditions apply to the Guest and, where relevant, all persons included in the reservation or staying under the Guest's responsibility.
The Guest is responsible for ensuring that accompanying persons and visitors comply with the Hotel's rules and policies.
The Hotel reserves all rights and remedies available under applicable law.
A reservation is confirmed only when the Hotel or its authorized booking partner has issued a booking confirmation.
The Guest is responsible for checking the accuracy of all reservation details, including dates, room category, number of occupants, rate, payment conditions and cancellation policy.
Any special request, preference or additional service is subject to availability and shall not be considered guaranteed unless expressly confirmed by the Hotel in writing.
The Hotel reserves the right to request valid identification, registration details, payment information or a security guarantee before providing accommodation.
The Hotel may refuse or cancel a reservation where legally justified, including in cases of suspected fraud, invalid payment details, material booking errors, safety concerns or a serious breach of these Terms & Conditions. Any refund or alternative arrangement will be handled in accordance with applicable law and the relevant booking conditions.
All rates are quoted in the currency displayed at the time of booking.
Rates may vary depending on dates, room category, occupancy, availability, booking channel and promotional conditions.
Applicable taxes, mandatory fees and additional charges will be disclosed as required by law.
The Hotel reserves the right to correct genuine technical, typographical or pricing errors. If an error materially affects a reservation, the Hotel may contact the Guest to agree on an appropriate resolution in accordance with applicable law.
Any additional service or product requested or consumed by the Guest will be charged at the applicable price communicated by the Hotel.
The Guest must comply with the payment conditions specified in the reservation confirmation.
Depending on the rate and reservation conditions, the Hotel may require:
The Hotel reserves the right to request an alternative valid payment method if the payment method provided is declined, invalid or cannot be authorized.
The Guest remains personally responsible for all outstanding charges properly incurred in connection with the reservation and stay, including charges attributable to accompanying persons or visitors for whom the Guest is responsible.
By booking a room and/or signing or electronically accepting the Hotel's check in form and/or payment authorization and providing a payment card, the Guest expressly authorizes the Hotel, subject to applicable law and payment-provider rules, to charge the authorized payment method for amounts properly due in connection with the reservation and stay.
Authorized charges may include, without limitation:
The Guest expressly acknowledges that certain charges, including minibar consumption, damage, missing items or extraordinary cleaning, may only be identified or verified after check-out.
Accordingly, the Hotel may process an authorized charge after the Guest's departure where the amount is properly supported and the payment authorization remains valid.
A separate handwritten signature for each individual item is not required where the original authorization validly covers that category of charge and applicable payment rules permit the transaction.
The Hotel may retain reasonable supporting records, including invoices, minibar records, photographs, inspection reports, service records and other relevant documentation.
Upon reasonable request, the Hotel will provide an explanation of a post-check-out charge and available supporting information.
The Hotel shall not knowingly impose duplicate or unsupported charges. All transactions remain subject to applicable law, payment-card rules and the requirements of the Hotel's payment processor and acquiring bank.
If a payment is declined or cannot be processed, the Guest remains responsible for any outstanding amount lawfully due. The Hotel reserves the right to pursue recovery through lawful means.
The Hotel will not request or retain the Guest's full card security code (CVV/CVC) after authorization.
The cancellation conditions applicable to a reservation are those communicated to the Guest during the booking process and stated in the booking confirmation.
Depending on the selected rate, a reservation may be:
Cancellations received after the applicable deadline may result in a charge in accordance with the conditions accepted at booking.
Non-refundable reservations are not refundable except where required by applicable law or expressly approved by the Hotel.
Early Departure: In case of early departure, the Guest remains liable for the full amount of the original reservation, including all remaining nights, in accordance with the booking conditions accepted at the time of reservation.
The Guest is responsible for reviewing the cancellation conditions before confirming a reservation.
If the Guest fails to arrive on the scheduled arrival date without cancelling in accordance with the applicable reservation conditions, the Hotel may apply the disclosed no-show charge.
Any applicable no-show charge may be processed using the Guest's valid payment authorization.
If the Guest departs before the scheduled departure date, the Hotel may apply the early-departure charge or remaining-stay payment condition disclosed and accepted at the time of booking.
Any such charge remains subject to applicable law and the agreed reservation conditions.
Check-in: 14:00
Check-out: 12:00
Early check-in and late check-out are subject to availability and may incur additional charges.
The Guest must vacate the room and return all keys, access cards and Hotel property by the applicable check-out time.
The Hotel reserves the right to enter a room when reasonably necessary for housekeeping, maintenance, inspection, safety, security or emergency purposes, subject to applicable law and respect for the Guest's privacy.
If a Guest fails to vacate the room on time without prior approval, the Hotel may charge the applicable disclosed late check-out fee and recover reasonable additional losses caused by the delay, where permitted by law.
All Guests must provide accurate identification and registration information as required by Georgian law.
Only the number of persons specified in the reservation may occupy the room unless additional occupancy has been approved by the Hotel.
Minimum Age: The minimum age for independent check-in and reservation is 18 years. Guests under the age of 18 must be accompanied by a parent, legal guardian or an authorized responsible adult, subject to applicable law.
The Guest making the reservation is responsible for the conduct of accompanying persons and visitors.
The Hotel reserves the right to refuse access to unauthorized visitors or additional occupants where reasonably necessary for safety, security, occupancy limits or compliance with applicable law.
The Hotel may require all occupants to complete the necessary registration procedures.
All minibar products, food, beverages and other services consumed, requested or used by the Guest are chargeable unless expressly stated otherwise.
The Guest is responsible for ensuring that all charges are correctly settled before departure.
Minibar consumption may be checked after the Guest has vacated the room. Any properly verified outstanding consumption may be charged to the payment method validly authorized by the Guest.
Restaurant and bar bills must be settled at the time of service unless a room-charge arrangement has been expressly approved by the Hotel.
The Hotel may refuse further charge-to-room privileges where the Guest's payment guarantee is invalid, insufficient or withdrawn.
The Guest is financially responsible for damage to, destruction of or loss of Hotel property caused by the Guest, accompanying persons or visitors attributable to the Guest.
This includes, without limitation:
The Hotel may recover the reasonable and substantiated cost of repair, replacement, restoration or other direct loss.
The Guest may also be charged for extraordinary cleaning or deodorising required as a result of smoking, spills, excessive soiling, misuse or other conduct beyond normal use.
Ordinary wear and tear and standard housekeeping are excluded.
The Hotel may document damage or missing items through photographs, inspection reports, invoices, inventory records or other reasonable evidence.
Where a valid authorization exists, the Hotel may process the relevant supported charge after check-out.
The Guest must vacate the room by the stated check-out time unless an extension has been approved by the Hotel.
Unauthorized continued occupancy may result in a disclosed late check-out fee and recovery of reasonable additional losses caused to the Hotel, including costs arising from delayed room preparation or inability to accommodate an incoming reservation, to the extent permitted by law.
The Hotel reserves the right to take reasonable and lawful steps to recover possession of the room.
Guests must treat the Hotel, its property, employees and other Guests with respect.
The following conduct is prohibited:
The Hotel reserves the right to take reasonable measures, including restricting access to facilities or requiring a Guest to leave, where legally justified by serious misconduct, safety concerns or a material breach of these Terms & Conditions.
Where a stay is terminated due to the Guest's serious misconduct or breach, the Guest remains responsible for outstanding charges and any lawful amounts arising from the breach. Refunds, if any, will be determined in accordance with applicable law and the reservation conditions.
Smoking is prohibited in all areas designated as non-smoking, including non-smoking guest rooms and indoor public areas.
Where smoking is prohibited, the Hotel may charge the Guest for reasonable and substantiated extraordinary cleaning, deodorising or restoration costs resulting from a breach of this policy.
Smoking or other conduct that creates a fire or safety risk may result in immediate intervention by Hotel staff and further action as permitted by law.
Children are welcome subject to the Hotel's room occupancy and safety requirements.
Cots, extra beds and additional bedding are subject to availability and may incur additional charges.
Parents and legal guardians are responsible for supervising children and ensuring their safety and appropriate conduct throughout the Hotel.
The Guest is responsible for damage caused by children under their supervision, to the extent permitted by law.
Pets are not permitted at the Hotel.
The Hotel makes reasonable efforts to maintain its rooms, restaurants, bars, terrace and other facilities in proper working condition.
Facilities and services may be temporarily unavailable, restricted or modified due to maintenance, operational requirements, safety considerations, weather conditions, technical problems or circumstances beyond the Hotel's reasonable control.
The Hotel may modify operating hours, menus, services or facility arrangements where reasonably necessary.
The Hotel shall not be responsible for interruptions or temporary unavailability except to the extent liability cannot lawfully be excluded.
Guests are responsible for taking reasonable care of their personal belongings, valuables, money, documents, luggage and electronic devices.
Guests should not leave valuables unattended in guest rooms, corridors, restaurants, bars, the terrace, reception or other public areas.
Guests should contact Reception regarding any available safekeeping arrangements.
Any loss, theft, damage or incident should be reported to the Hotel as soon as reasonably possible so that appropriate enquiries can be made.
To the maximum extent permitted by applicable law, the Hotel shall not be liable for any loss, theft, damage, injury or expense incurred by Guests or their personal belongings during their stay, including losses arising from the acts or omissions of third parties, accidents, service interruptions or circumstances beyond the Hotel's reasonable control, except where such liability results from the Hotel's negligence, intentional misconduct or otherwise cannot lawfully be excluded. Guests are responsible for the safekeeping of their personal belongings and valuables.
Any personal property found on Hotel premises will be handled in accordance with the Hotel's lost-property procedures and applicable law.
The Hotel may make reasonable efforts to identify and contact the owner where sufficient information is available.
The Hotel does not guarantee the recovery, preservation or return of lost property. Where collection or delivery is arranged, related costs may be payable by the Guest.
Any unclaimed property will be handled in accordance with applicable law and the Hotel's internal procedures.
Guests are encouraged to report any concerns or service issues to Reception during their stay so that the Hotel has a reasonable opportunity to investigate and address them.
Any dispute regarding a bill or post-check-out charge should be reported promptly and should include sufficient information to identify the transaction.
The Hotel will review genuine disputes and provide available supporting information.
A billing dispute does not automatically cancel or suspend an amount properly due. The Hotel reserves the right to pursue payment of undisputed outstanding amounts in accordance with applicable law.
The Hotel shall not be responsible for failure or delay in performing its obligations where caused by events beyond its reasonable control, including:
The Hotel will take reasonable steps to minimise the impact of such events and will comply with mandatory legal obligations.
The Hotel collects and processes personal data for reservation management, guest registration, accommodation services, payment processing, security, legal compliance and customer service.
Personal data may be shared with booking platforms, payment processors, service providers and public authorities where necessary and legally permitted.
The Hotel processes personal data in accordance with applicable data-protection legislation and its Privacy Policy.
The Hotel's website may use cookies and similar technologies to ensure website functionality, remember preferences, analyse website usage and support marketing activities.
All website content, including text, photographs, logos, graphics, design and other materials, is owned by or licensed to the Hotel unless otherwise indicated.
No website content may be copied, reproduced, distributed, modified or used commercially without the Hotel's prior written permission.
The Hotel makes reasonable efforts to ensure that website information is accurate and up to date but does not guarantee that all information is free from errors, omissions or technical inaccuracies.
The Hotel's website may contain links to third-party websites or services.
The Hotel does not control and is not responsible for the content, availability, privacy practices or terms of third-party websites.
Reservations made through online travel agencies or other booking platforms may also be subject to the separate terms and conditions of those providers.
The Guest remains responsible for all outstanding amounts properly incurred in connection with the reservation or stay.
If payment is not received when due, the Hotel may seek recovery through lawful means.
The Hotel may claim reasonable recovery costs, interest and other amounts only to the extent permitted by applicable law.
The Guest's departure from the Hotel does not waive or extinguish outstanding financial obligations.
Check-out does not release the Guest from financial obligations arising during the reservation or stay.
Payment obligations relating to accommodation, services, minibar consumption, damage, missing items, extraordinary cleaning, cancellation, no-show or other properly incurred charges survive the Guest's departure.
The Hotel may pursue outstanding amounts after check-out in accordance with these Terms & Conditions, the Guest's valid payment authorization and applicable law.
These Terms & Conditions shall be governed by the laws of Georgia.
Any dispute shall be submitted to the competent courts or authorities of Georgia,
The Hotel may update these Terms & Conditions from time to time.
The latest version will be published on the Hotel's website.
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
Any invalid provision shall, where legally possible, be interpreted or replaced in a manner that most closely reflects its original commercial purpose without infringing mandatory legal rights.
For reservations, questions, complaints or requests concerning these Terms & Conditions, please contact:
River Side Tbilisi Hotel
Website: https://www.riverside.ge
Email: info@riverside.ge
|
Location Tbilisi
|
Time 10:36
|
Date 04 Nov 2026
|
Temp. 13 °C
|
Make your reservation |